Yearly Archives: 2018

Self-Reflection

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In our fast-paced careers and lives, it’s common for people to get lost in the days, weeks and even months. My opinion on this is because majority of the people rarely take the time to pause, reflect and evaluate what they have done.

I love to engage in new opportunities, be it in my personal life or as part of a work force, but I also like to have personal and quality time with the people I choose to include in my life. To make sure I stay connected despite my ever busy schedules, I set aside time for self-reflection.

How Do I Self-Reflect?

As I am now in the 2nd half of year 2018, I will spend time asking myself the following questions;

  • What made this year good? Bad?
  • Did I achieve everything I set out to?
  • What did I do well?
  • Where did I falter?
  • What do I want to change for next year?

By honestly asking my inner self, it helps me to re-enact the experiences I had over the last few months or even the past few years. This also benefits me to make sure I have me-time to be in touch with the deep part of my soul, so I can be better for the people I care about.

Benefits of Self Reflection

I would like to share my opinions of the benefits that I have gathered over the years by constantly setting aside time for self-reflection:

  1. Being positive

I am a very positive person. Positivity to me is important for managing a complex life that includes meeting career, family, community and self needs. The more you reflect on your strengths and how you can build upon them, the more positive and confident you will be in the future.  We become more confident in where our strengths lie and how to close the gaps in our areas of weakness.

 

  1. Acting with Integrity

Our integrity is often put to the test during bad or stressful times. Taking time to review your actions in the recent past and evaluating them against your core values is critical to acting with integrity. Without structure you can end up anywhere. I keep my own set of rules to guide me. Then, I can assess whether I am following them or how deviation has led me off track. Doing this consistently can solidify your values and make the decision making process easier in the future.

  1. Strengthening your inner self

When taking time to self-reflect, you are looking within yourself. This helps to build two very important aspects. First is self-positioning: it gives you the ability to understand your emotions, strengths, weaknesses, drives, values and goals, and recognize their impact on others.

Second is self-regulation: this involves the ability to control or readdress your disruptive emotions and adapt to changing circumstances. These skills will definitely improve both your personal life and also your professional role in your organization.

My End, Your Beginning

I would like to thank everyone who spent their time to read through my writing, and I strongly believe that everyone has a hand for their own destiny, even if we don’t have total control.

By keeping aside time for self-reflection, even just thinking through who I wish to be in 10 years’ time is helpful for making decisions that lead me down a preferred path.

This is “My End” and I hope that if you have not done any self-reflecting thus far, it will now be “Your Beginning”.

Lighting the Way to Safety

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How well-lit is your workplace? Is it bright enough for you to see if what you are doing is safe?

According to Department of Occupational Safety and Health Malaysia (DOSH), under the Factories and Machinery Act (Act 139), the approximate minimum intensity under average operating conditions “Where moderate discrimination of detail is essential, such as for medium assembling, rough bench and machine work, rough inspection or testing of products” is at least 20 foot-candles, or 215.2 lumens.

Looking for a bright idea to light up your world (or at least your workplace)? Look no further than Phoenix Contact LED Lighting.

Phoenix Contact's LED Lighting

In addition, it also boasts the following:

LED Light Mounting

  • Flexibility with Magnetic Mounting & Control
  • Quick and easy installation

Not sure if you need these for your workplace? We can help you to analyse the condition of your working environment and light up the path to your safety. Feel free to contact us to find out more!

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Reliable Charging Systems for E-Mobility

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We develop charging systems and charging controllers for DC and AC charging. Our customers see us as a complete provider of components for devices within the charging infrastructure, for both static and mobile equipment. As an innovator in this field, we set new standards for the further development and standardization of components and solutions worldwide for a modernized charging infrastructure.

Different types of Vehicles. Image from: https://www.leadingthecharge.org.nz/nz_electric_car_guide

Different types of Vehicles. Image from: https://www.leadingthecharge.org.nz/nz_electric_car_guide

Most Relevant Standard for E-Mobility Charging

IEC 61851 Electric vehicle conductive charging system

  • IEC 61851-1 – General requirement
  • IEC 61851-21 – Electric Vehicle Requirement
  • IEC 61851-22 – Charging Station
  • IEC 61851-23 – DC Charging

IEC 62196 Plug, Socket-Outlets and Vehicle Couplers

  • IEC 62196 -1  General requirement
  • IEC 62196 -2  AC Charging Connector
  • IEC 62196 -3  DC Charging Connector

ISO/IEC 15118 Vehicle to grid communication interface

  • ISO/IEC 15118 -1 Use Cases
  • ISO/IEC 15118 -2 Protocol
  • ISO/IEC 15118 -3 Physical and data link layer requirements

IEC 62752 In-cable control and protection devices (RCD)

Electric vehicle connectors

Phoenix Contact offers a complete range of vehicle connectors and infrastructure plugs from a single source: type 1, type 2 and GB/T standard. Whether it’s conventional charging on the AC power grid or fast DC charging, you’ll find the perfect solution in our product range which is also based on the requirements in accordance with IEC 62196.

  • AC charging cables for Type 1, Type 2, and GB/T standard
  • DC charging cables for CCS Type 1, CCS Type 2, and GB/T standard

AC Charging Connector

AC Charging Connector

DC Charging Connector

DC Charging Connector

Charging controllers

The EV Charge Controller Advanced charging controller can establish an intelligent connection to control systems via Ethernet and Modbus TCP. The relevant energy and performance data is recorded by the charging controller via a configurable RS-485 interface, Modbus RTU and based on the requirements in accordance with IEC 61851-1. We also supply software modules in accordance with IEC 61851 and OCPP to facilitate communication between vehicles, charging stations, and even back-end systems.

EV Charging Controllers

EV Charging Controllers

In addition to our charging systems, we also offer a complete product range for constructing a modern charging infrastructure – from the power supply to the tamper-proof operator interface. Our solution expertise is rounded off by professional consultation and software services.

Type of charging mode IEC 61851

The three different modes of electric vehicle conductive charging specified in IEC 61851

The three different modes of electric vehicle conductive charging specified in IEC 61851

Phoenix Contact has a complete range of products for designing the infrastructure of charging stations, such as Ev Connectors, Charging Controllers, Energy Meters, RCM, Surge Protection, Terminal Blocks, Power Supplies, DC-UPS, Ethernet, Switch, PLC, IPC etc.

If you would like to find out more about Phoenix Contact’s E-Mobility, feel free to contact us via the form below!

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Your Partner in Connector Solutions

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As our global industry is growing fast, our company recognizes that one of the most important features in this particular field is connectivity and innovation. That’s why we continue to make new innovations to be the leading manufacturer of Connectors.

We develop new solutions, such as connection technologies, mounting techniques, contact techniques and transmission methods.

We have confidence that we have a wide range of products to meet your requirements.

We will be your best partner for Connector solutions.

Here’s why:

  • “Quality” – We make sure that our customers receive the best quality products, through intensive quality tests before production and fully automated inspection during production.
  • “Wide range of products” – Whatever you need, we have products to support you.
  • “Delivery” – With our innovative automated factories, worldwide production and local warehouses, prompt delivery to you is our commitment.

Last but definitely not least, the most important trait we have confidence in is “Service”. Our Phoenix Contact Staff, and not just our sales personnel, are ready and willing to support you to meet your needs.

Be it Customer Service, Sales, Technical staff or our Management, even you don’t know anybody, just give us a call, we will try to find the best solution for you. At minimum, we will follow up with the people who are best suited to support you.

We promise, we will not leave your request unanswered.

Safety Valve Interlocking System

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The Problem:

In a chemical process plant, emergency situations can be extremely costly, both in terms of equipment and human life. However, under such extreme circumstances, it is rare that operators are able to effectively shut down all of the valves and pumps in the process line.

The Task:

We were given two weeks to install an upgrade to their existing system, along with the programming. The idea was simple – interlock the whole system so that no matter which part of the line the operator was, he/she would be able to shut down the entire system from his/her location.

The Solution:

Human-Machine Interface (HMI)

Human-Machine Interface (HMI)

We integrated Phoenix Contact’s Smart PLC Logic Relay and Human Machine Interface (HMI) into their system, splitting all of their valves and pumps in the process line into three zones. In the event of an emergency situation, the operator need only trigger the relay in one zone to shut down the whole process line.

Why it’s awesome:

Instead of having to run to separate parts of the process line to shut them down individually (and quite possibly realising how much more they need to train their running stamina and cardio over the weekends), all the operators have to do is to trigger the nearest zone. This not only saves time and effort, but more importantly equipment repair costs and human lives. This one-touch-kill-switch also reduces the risk of the operator forgetting to shut down some of the more remote areas of the process line in the heat of the moment, which would undoubtedly lead to higher repair costs.

In addition, our solution boasts the following features:

  • Easy troubleshooting on HMI with clear indication of which zone the emergency button was activated.
  • Easy maintenance work with interchangeable plug-in elements.
  • Reduced risk of system failure.
  • Allows greater flexibility for future system modifications.
  • Traceable data logging of system information.

Interested to find out more? Feel free to contact us via the form below!

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CLIPSAFE Junction Box

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When you ask for a Phoenix Contact CLIPSAFE Junction Box, you receive a high quality product with a range of empty enclosures, made of stainless steel and polyester. CLIPSAFE Junction Boxes can be used in hazardous environments, and upon approval, can be installed in potentially explosive areas.

The 3 main classes of junction boxes are as follows:

  1. Ex Stainless Steel Empty Enclosures
  2. Ex Polyester Empty Enclosures
  3. Polyester Empty Enclosures

 

  1. Ex Stainless Steel Empty Enclosures

The CLIPSAFE stainless steel Ex enclosure product range provides comprehensive protection for your applications in industrial environments and in process technology. The product range consists of enclosures in sizes of up to 1000 x 1000 x 300 mm. Upon request, Phoenix Contact can provide ATEX and IECEx-approved junction boxes.

  1. Ex Polyester Empty Enclosures (GRPs)

The comprehensive range of CLIPSAFE polyester Ex enclosures provide comprehensive protection for your needs in potentially explosive areas. Upon request, Phoenix Contact can provide ATEX and IECEx-approved GRPs.

  1. Polyester Empty Enclosures

The extensive standard CLIPSAFE polyester enclosure range provides robust standard enclosures for industrial environments as well as for non-explosive areas in process industry. The enclosures are suitable for control boxes and junction boxes, suitable for most of your requirements.

We can customize the enclosures to your specifications with threads, bore holes complete with components and cable glands. And custom control boxes with electronic components are available on request.

Interested to find out more? Please send us an email at marketing@phoenixcontact.com.sg

Heavy-Duty Connector Solution for Machine Building

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Phoenix Contact’s Heavy-Duty Connector is an ideal solution to replace conventional cable glands if you want to have an easy and quick physical disconnection of power or signal. Many machine building system integrators are facing the following problems with regards to the cable gland design:

  • Difficult to dismantle and disconnect
  • Consumes a significant amount of panel space
  • Errors during installation

After going through the product technical information, our machine builder customer decided to replace most of the cable glands with Heavy-Duty Connectors due to their easy application. a photo of their panel is shown below.

Control Cabinet

Fig 1: Control Cabinet

Heavy-Duty Connector

Fig 2: Heavy-Duty Connector

Feature of Heavycon:

  • High corrosion resistance
  • Ensures secure power, data and signal transmission
  • Flexible single or double locking latches
  • Mounting and plug-in Compatible
  • EMC-ready
  • Ideal for operating in harsh environments

If you need any technical advice on your current project, feel free to contact us or drop us feedback via the form below. I believe we can be your trusted partner to provide suitable solutions to fit your needs!

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Smart Power Supply Unit – The Fourth Generation Quint Power

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The fourth generation of the high performance QUINT power supply units ensures superior system availability by means of new functions. Signalling thresholds and characteristic curves can be individually adjusted via Near Field Communication (NFC) interface.

The unique Selective Fuse Breaking (SFB) technology and preventive function monitoring of the QUINT power supplies increase the availability of your application.

QUINT 4 power supplies standard products are already equipped with comprehensive diagnostics that provide constant monitoring of the output voltage and output current. This preventive function monitoring visualizes critical operating states and informs the controller of them before errors occur.

Why are the QUINT 4 power supplies called a SMART power supply unit?

Selective Fuse Breaking (SFB) Technology

Even standard circuit breakers can be tripped reliably and quickly with SFB technology and withstand six times the nominal current for 15ms. Faulty current paths are switched off selectively, the fault is located, and important system parts remain in operation.

Example: Normal Power Supply Unit will take around 8-20 seconds to trip the circuit breakers. In this duration, the end device is drawing maximum power from the power supply unit which may cause the end device to be burnt. In this aspect, the QUINT 4 power supply unit ensures that the end device is well protected, thanks to the SFB technology.

Near Field Communication (NFC) Technology

With Near Field Communication (NFC), you are able to set the parameters for the power supplies easily by using a mobile phone or PC, adjusting signalling thresholds (current/voltage/power can be set differently depending on use). This saves time, minimises errors and facilitates customised applications.

Example: In a large scale project, the parameters of the power supply units can be easily set and also duplicate the rest of the QUINT 4 power supply units by using the NFC function. The parameters, MTBF (Mean Time between Failure) and serial numbers of the power supply unit can be displayed on the mobile phone or PC by NFC when it is online without interrupting the operation. Security passcodes can be set to prevent unauthorized personnel changing the parameters of the power supply unit.

Preventive Function Monitoring

 

Diagnostics on the bar graph help during operation and maintenance. The user is able to visualize the status of the QUINT 4 power supply unit during maintenance checks. The load current is able to be displayed as a percentage status on the bar graph. This enables the user to upgrade or maintain the panels in the future without using additional measuring tools like multimeters.

Critical operating status can be reported before errors occur. This flexible function is provided by a variety of contact configurations (relay contact, digital signal, analog signal, optical bar graph). These contacts allow the monitoring of output voltage, output current, output power, operating hours, prewarming derating, overvoltage protection and input voltage.

Power reserve

  • Easy system extension with static boost with sustained power of up 125% of the rated load current.
  • Increase of power for the future without additional power supply unit, which leads to a reduction of extra cost.
  • Reliable starting of heavy loads with dynamic boost with up to 200% power for 5 seconds – for components with high inrush current.

Example: When powering up a motor, the initial start will require high power from the power supply unit before going back to its nominal current state. The QUINT 4 power supply unit is able to start this application smoothly without disturbing the other components in operation.

High level of immunity to interference

  • Due to an integrated gas-filled surge arrester, the QUINT 4 power supply unit is protected from any transients from the incoming supply.
  • More than 20ms mains buffering time – in case of any power dip, the QUINT 4 power supply unit will maintain a suitable output.
  • High MTBF > 500,000 hrs – estimation of more than 50 years, assuming 24hours operation. 

Worldwide use

  • International approval – Class 1 Div 2, IECEX, ATEX, CE, UL, GL, EAC etc.
  • Input voltage of 100 – 240Vac or 110 – 250Vdc.
  • Automatic switch enables simple plug and play in any part of the world.

QUINT POWER 4 is the power supply that is truly a SMART Power supply. If you have any queries, feel free to contact me via the form below!

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A Winning Formula for an Ex-Customer

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In late 2015, the DC sales team was tasked to identify a list of lost and new customers to work on in order to increase the company’s sales turnover. There was one particular customer who used to purchase parts through a channel partner of Phoenix Contact. However, there were no longer any orders from this customer since 2010. After conducting some research on the customer’s business and what they manufacture, the decision was to win back this customer that was lost for more than 5 years. The big question was, “What caused the loss of this customer? Why did this customer go to our competitor and why choose our competitor over Phoenix Contact?”

Due to the confidentiality of the customer and for the ease of writing, let’s call this company “SCIT.”

As SCIT was not upfront with us in the beginning and had reservations to use Phoenix Contact parts, we had to make a few assumptions.
There were a few possible causes why we lost SCIT:

  1. Competitor gave better pricing
  2. Bad service & support from channel partner
  3. PxC product quality was not up to mark

At that time, one of the members of the sales team was tasked to win this customer back and so many persistent sales calls were made. And yes, you have probably guessed,  it was all of the above that caused the customer to walk out the door.
Way back when SCIT stopped purchasing Phoenix Contact parts, it was handled by a distributor and they gave poor support, high pricing and abhorrent service to the customer.

So what formula did we undertake to win this customer back?

  1. Find out the reason they chose our competitor

The first step is was to understand why the customer left and chose our competitor over us. There can be many reasons and probing with the right questions will allow us to find out the underlying problem, subsequently devising the appropriate solution/strategy to win the customer back.

  1. Be persistent and genuine

To have the “never-say-die spirit” is another important factor. The customer can be reluctant to provide any information, orders or chances. This is when constant follow-up is necessary to demonstrate to the customer that we are interested in them. And in order to do this, being genuine is the key to unlocking the closed door and allowing them to open up. Customers need to know that we are also genuinely interested and they must know and can feel that we are there to help them achieve their targets and create a win-win situation.

  1. Delivering over and beyond customer’s expectations

Hai Di Lao is a perfect example of a company that goes beyond the call of duty to provide the best customer experience. With the long waits and queue, Hai Di Lao provides free manicure services, free fruits and drinks and comfortable sitting areas while you wait for your turn to dine in. A case in point, there was an instance when a family happened to walk past the shop and the servers offered ice cream to the kids, even though this family was not patronising the shop! That’s what a memorable experience is all about.

Keeping the “wow factor” in customers constantly and consistently will cause SCIT to keep us in their mind not just in times of troubles but they will also give others in the industry good feedback about us and refer others to us. Something as simple as a speedy quotation, or calling them back when we missed their call will make them feel important and give them the assurance they can count on us to fulfil our promises. When good service is provided, customers come back, referrals are introduced and business grows.

Going all out to help customers resolve their problems and providing a solution for their issue will help to keep them as a valued customer. In this case, MOQ was high and leadtime was long, causing the customer to keep lots of stock in order to reduce leadtime. So we provided a solution of lesser MOQ and shorter leadtime with a fair price, helping to resolve their critical problem with high exposure and inventory cost.

  1. Building customer’s confidence in us

Offering a wide range of products and support, along with product knowledge, are vital to build the customer’s level of confidence in us. With the vast range of products we offer in Phoenix Contact, they can procure more than just a certain type of products with us, allowing us to upsell more products to SCIT. Starting with just terminal blocks, circular connectors and markers, we moved on to sell even tools. In the future, as they move towards more projects, we will have opportunities to sell industrial electronic products such as surge arrestors and power supply to them as well.

Having the different product managers who champion their own product range helps to clarify doubts and provides information to SCIT when it is needed. Customer service support and timely delivery from logistics are also contributors in rebuilding the branding and SCIT’s confidence in Phoenix Contact.

Without the whole team in place and working together, recapturing the customer would not have been achievable.

In conclusion, there is no one hard and fast formula to winning back a customer but there are certain values that you need to inculcate to win back your customers. From all these, there is only one vital key and that boils down to building a long term RELATIONSHIP with the customer.

Life @ Phoenix Contact

From |

Disclaimer: The following article is from the perspective of a temporary staff and is in no way representative of the opinions of permanent staff in the company.

Home. Work. Lunch. Work. Home.

I believe the above line gives a perfect overview of a typical day in the life of any part-time job holder or temporary staff working in an office.

And yet, there is so much more in every day, so much more to look forward to then just the next break or the next meal or the end of work. The random quips, the laughter shared and the occasional banter – these are the things I will miss the most.

The first thing I noticed when I joined was how friendly the people seemed to be. I remember a company lunch on my second day, which I only found out about after someone told me, as I was not in the email loop yet. As I was busy typing away on my keyboard, I couldn’t help but overhear the conversation between two of my colleagues:
“I think we should call him (me) to come and eat.”
“But I don’t know his name!”

I guess that was my cue to get to the pantry, but how nice it was to have people invite you to lunch on what was only my second day on the job!

As time passed and I helped other departments, I knew more and more people in office, eventually joining in for various events such as office parties and monthly birthday celebrations. There was even a table soccer competition organised along with the FIFA World Cup in 2018! I was blown away by the sheer number of activities this company has (and that’s not even including the work-related ones!), organised to promote teambuilding and staff bonding! Below are some of the more fun moments captured on camera.

“Bawk Bawk”

Office party!

Deep meditation…

Woke up just in time!

In addition, there were also fortnightly exercises which encouraged us to keep fit and active! A group of us even participated in external running events!

Jarrett was too fast for the camera…

Phoenix Contact @ Marina Run 2018!

Speaking of exercise, I was, and continue to be, amazed at how much emphasis this company places on exercise. Being a gym rat myself, you can imagine my elation when the following toys were added to the office!

Stress-reliever

Suggested and installed by yours truly (with help from Uncle Ben, Steven and Wai Yan)

Time flew by real fast. Eight months of it, to be exact. When I heard the number of people joining for my farewell lunch, I remember thinking to myself, “Wow, what a huge send-off. Wait, WOW, I have a send-off!” To my colleagues, if you are reading this, thank you so much for making my first office job experience a truly enjoyable one!

At the time of publishing, it is my last day in office.

Home. Work. Lunch. Work. Home.

And yet, there was so much more in every day, so much more I will miss. The familiar faces, the good times, the people. At least to me, this is definitely a great place to work.