I remember when I was a kid and whenever my dad drops by a petrol station for petrol refueling everything was pretty much manual. Luckily in those days every petrol station in Malaysia you can find very helpful petrol attendants who will always ask “Penuh?” (“Full tank?”). Most of the time we as consumers never bothered to care about the refueling procedures as we know the petrol attendants will take care of the “complicated” procedures for us.
All these “Relying on the Petrol Attendant for refueling” experience ended somewhere in 1999 where Petronas introduced the “self-service” concept for petrol refueling. It was a nightmare to a lot of Malaysians who think petrol refueling procedure is complicated but this change was necessary as Petronas was trying to have their petrol stations run more cost-effectively. To counter the fear of Malaysians towards self-service petrol refueling, Malaysians were being introduced to a revolutionary campaign of “Angkat (Lift), Tolak (Push), Masuk (Enter), Picit (Squeeze)”.