I need technical help!

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Written by Rachel Mawbey, E-marketing Specialist

Want to test one of our products but can’t afford the down-time on-site? 

In today’s tough financial climate, it is particularly important to ensure that any new components that you change or add to your systems are suitable and will do what you want and expect them to do.  However, this financial climate then also often contributes to the inability to stop tight production schedules to be able to complete the required tests.

Phoenix Contact’s solution is our brand new Test & Development room:

Test & Development Room

Here, our technical team can test components to your required specifications to make sure that they are suitable for your intended application.  If they find your chosen products are unlikely to offer the levels of functionality that you require, they are then able to test other options and provide an improved solution.

What does the new Test & Development room contain?

The new Test & Development room contains a wide range of operational Phoenix Contact products including:

Are you considering controlling and maintaining your machines or systems remotely? 

We have Remote Access via “client hosted” M Guard router (as opposed to “cloud hosted”) For Control, Diagnostics and Data capture.

Our sales engineers can demonstrate this technology to you by remotely accessing our demonstration displays via a secure VPN from your offices. Watch live on our webcam while we control a range of different products remotely!

Webcam

View of the Test & Development room from the webcam

New Products

Of course, if you just simply want to see some of our new products in action, these can also be demonstrated to you.

Do you have a technical issue but can’t seem to solve it?

Our Technical Support team are able to help you solve technical issues, whether this is offering guidance over the phone, or by re-creating your problem in the Test & Development room to understand the situation better.

Interested in a visit to our Test & Development room to find out more?

If you would like to arrange a visit to our new Test & Development room, simply contact us! E-mail your details to marketing@phoenixcontact.co.uk or telephone: 0845 881 2222 and ask for the Technical Support team.

Meet our Technical Support team:

Technical Support Team

Tony Deane-Field Application Engineer, Daryl Sharp- Technical Support Engineer

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